Customer Support

Quality management system BS EN ISO 9001:2008 registered

Our calibration facilities carry out electrical calibrations for a wide range of customers throughout the UK. We have the in-depth expertise to provide cost effective and technically appropriate calibrations for all instruments, including; but not limited to:

• Up to 10G Electrical & Optical Testers
• STM0-STM64, PDH, SDH, Sonet, FDDI, Jitter
• Datacoms V24, X21, RS 449, V35, RS530
• T1, E1, DS3, Ethernet optical and Electrical, ISDN
• CATV/Cable Modem Test Sets
• CATV/QAM Spectrum Analysers

Phoenix Datacom calibration service gives you a reliable service and fast turnaround.

In-House Calibration, in our state of the art; ISO accredited Calibration laboratory are completed within 5-7 working days with 2-day premium service available on request.. Our specialist capabilities allow us to calibrate a wide range of data-communication test and measurement equipment for a wide range of Customers throughout the UK.

All our calibration certificates are traceable to national standards, via certificates held for all our calibration instruments. Our centralised computer system allows us to store calibration data indefinitely, and quickly locate previous calibration results.

Our calibration services include instrument cleaning and where required, PAT testing as standard.

Calibration certificates and results are sent with the goods, as well as stored digitally, so they can be easily sent should you misplace them.

Phoenix Datacom operates a Quality Management System audited to ISO 9001:2008 certificate number: FS11766.

WEEE Producer Registration Number: WEE/CK0080UV.

Our knowledgeable technicians have vendor and technology experience with a deep understanding of business needs to be operational quickly.

The technical staff in our Repair Centre have a wealth of experience repairing data communications test and measurement equipment, and we always do our up most to minimise repair turnaround times.

For non-warranty – Our simple fixed cost repair pricing gives you peace of mind that there will not be any ‘extra costs’ added once work has commenced. We offer an inspection of your equipment, without obligation to go ahead with any works, however should you choose not to have your unit repaired, we will charge an evaluation & return carriage fee.

Our Services include:

• Preventative Maintenance checks
• Non-warranty or Support Repairs
• In-Warranty and Support Repairs
• Firmware or Software Upgrades
• Operating system installs/reloads

We can also provide Service, Support & Calibration for Deviser and Sunrise Telecom products. If you would like to discuss your hardware repair and maintenance needs with one our expert technicians, please contact us.

Please complete the form below to register for your warranty and be sure to include your Support Reference Number.

Please fill out the short form below to raise a support ticket.

All Support Tickets will be responded to within 1-8 business hours – subject to your specific SLA.

Please fill out the short form below to ask us a technical question.

We will respond within 2 working days of receipt of your question.

Please include:

• Your equipment name
• Your equipment serial number
• Details of your technical questions