Our professional Technical support team knows there is no single solution that will suit every organisation. That is why, regardless of your technical requirement or industry sector, we work with you to provide the technical support your business needs in order to operate efficiently.

We offer our Phoenix Priority Plus support programs and can also tailor individual support agreements to suit individual customers and their organisational requirements.

With unlimited access to telephone, email and remote support (subject to product and contract), you will benefit from valuable peace of mind knowing your technical issues will be resolved quickly and efficiently.

Standard Technical Support

To help with product operation, provide basic assistance for the use of the specified capabilities.

For technical enquiries covering product operation, application issues, software and hardware issues please contact us here.

A technical support enquiry will bring your issue to the attention of the appropriate support engineer. We guarantee a technical contact response time of 24 hours or less for all customers.

Customer satisfaction is our top priority. We deliver high quality products & solutions and continue with on-going post-sales support from technical training and troubleshooting, to product maintenance. Our goal is to exceed your expectations and with our ethos of putting the customer first, we believe this is always achieved.

Our customer service team is staffed with a dedicated group of support engineers with the expertise to assist you with your products and solutions, to answer any questions, and to help troubleshoot operations.

Standard technical support is available Monday to Friday, 9am to 5pm. Furthermore, you can enhance your support service through our dedicated support programs.

 

Dedicated Technical Support programs

The benefits of Phoenix Datacom Priority Plus support include:

  • Fixed cost – easy budgeting

  • Unlimited telephone, email, remote and onsite support (subject to product and contract)

  • Rapid response and fix times

  • Support for your in-house technical department

  • Complete peace of mind with hassle-free technical support

  • Liaison with our partners and OEM

  • Dedicated technical support specialist

  • Highly trained technical team

  • Loan equipment provided (Subject to product and contract)

  • 24/7/365 round the clock support (Subject to product and contract)

  • Advanced hardware replacement (Subject to product and contract).