Standard Technical Support
To help with product operation, provide basic assistance for the use of the specified capabilities.
For technical enquiries covering product operation, application issues, software and hardware issues please contact us here.
A technical support enquiry will bring your issue to the attention of the appropriate support engineer. We guarantee a technical contact response time of 24 hours or less for all customers.
Customer satisfaction is our top priority. We deliver high quality products & solutions and continue with on-going post-sales support from technical training and troubleshooting, to product maintenance. Our goal is to exceed your expectations and with our ethos of putting the customer first, we believe this is always achieved.
Our customer service team is staffed with a dedicated group of support engineers with the expertise to assist you with your products and solutions, to answer any questions, and to help troubleshoot operations.
Standard technical support is available Monday to Friday, 9am to 5pm. Furthermore, you can enhance your support service through our dedicated support programs.
Dedicated Technical Support programs
The benefits of Phoenix Datacom Priority Plus support include:
Fixed cost – easy budgeting
Unlimited telephone, email, remote and onsite support (subject to product and contract)
Rapid response and fix times
Support for your in-house technical department
Complete peace of mind with hassle-free technical support
Liaison with our partners and OEM
Dedicated technical support specialist
Highly trained technical team
Loan equipment provided (Subject to product and contract)
24/7/365 round the clock support (Subject to product and contract)
Advanced hardware replacement (Subject to product and contract).