Quickly identify optimal WiFi access point locations and channel selection, identify opportunities to up-sell, improve consumer Quality of Experience and reduce churn rate and truck-roll.
Service providers have found that simply looking at Signal Strength measurements and using a single instrument is not a true measure of the Wi-Fi user experience.
Current workflows results with un-characterised Wi-Fi environments causing a high amount of customer service calls and truck-rolls.
Only available in the UK from Phoenix Datacom, AirScout provides an automated solution that surveys the residence from Layer 1 all the way through to the application layer. This provides technicians with a tool that distils complex measurements into easy-to-understand metrics – enabling them to convey to consumers and colleagues whether their applications are supported where required.
AirScout short intro video
Key benefits include:
Confirms satisfactory Wi-Fi performance before job closure
Opportunities to up-sell Access Points or repeaters to improve QoE
Reducing fault reports related to WiFi connectivity
Enabling installation & maintenance technicians to provision highly effective Wi-Fi to consumers
Providing a Wi-Fi birth certificate for the installation
Retention of installation records in the cloud for future reference by customer services.