When faced with multiple end-user devices and even multiple delivery networks, it can be hard to see how to ensure your customers receive the right experience.
This leaves a service provider with a desk full of devices and an operator randomly checking services on a multitude of devices. With our solutions, we can act as a synthetic user, connected behind real devices and connected to your system behind any network. This way, we can ensure that the complete journey taken by the end-user works as expected with all KPI’s reported with trending. If anything goes out of range an alarm is sent.
Some of the devices we can connect behind include:
Some of the services that can be monitored include:
Voice (SIP, PTSN, Mobile)
Video (IPTV, OTT, Linear, catch-up and VoD )
Data (Web, Citrix, Applications)
Mobile (Voice, Text, HTTP).
We can even provide the ability to control devices as an end-user would do so and analyse the result on the device. This means you can run 24/7 performance and availability checks on any service or application that can be run on the end-user device.
Featured Products for See the true end-user quality of experience: