We can help you improve customer QoE by objectively evaluating the service experienced by customers when using apps and services delivered over your network – and those of your competitors.
To do this, we help you monitor QoE for things like: TV, OTT, interactive services, error messages, black screens, visual channel change times, Video MOS, Audio MOS, apps availability & responsiveness, ringtone, PDD, MOS-LQON (ITU-T P.862-1), web page loading and upload/download rates.
The 3 bases of the mobile Quality of Experience we cover include:
- Availability of services delivered over the network
- Actual user response time for critical transactions
- Retrieved content conformity and perceptual quality of video and audio
Furthermore, to help you benchmark your customers’ QoE with your competitors, we can subscribe you to their services and compare end-user QoE for Voice, Video, Audio, Interactive, app availability & responsiveness, PDD and web page loading – all from your strategic site locations.
Please contact us to discuss your QoE Monitoring needs.