Matching excellent products with excellent service

Overview

Phoenix Datacom matches excellent products with friendly and responsive customer support for both hardware and software. As a result, the company has built up and retained an impressive base of network-dependent customers in both the private and public sectors. Customers include the telecommunications carriers, other IT service providers and major end-user organisations such as airlines and financial institutions.

In addition, the company operates a repair and calibration workshop covering all types of communications test equipment - both equipment provided by Phoenix Datacom and a wide range of other vendors' products.

Phoenix Datacom operates a quality management system BS EN ISO 9001:2000 throughout all aspects of the company's operations.

Hardware and software support

Phoenix Datacom supplies and supports software and hardware products manufactured by a number of different manufacturers, and is well known for the technical quality, responsiveness and friendliness of the support offered to customers.

“Phoenix Plus” is available for both hardware and software products. “Phoenix Plus” extends the original manufacturer's warranty and entitles the customer's employees and agents to the following services:

1. Assistance and practical advice on using the product – provided via telephone and email.

2. Issue of new software/firmware versions as and when released by the product manufacturer.

3. Priority turn round on hardware repairs and complimentary equipment cleansing, functional and safety testing after repair

Repairs and Calibration

Phoenix Datacom offer a top class repair and calibration service to ensure the accuracy and reliability of test and diagnostic equipment. We specialise in the repair and calibration of datacommunications test equipment, but maintain the capability of providing the same service for more general items such as Digital Volt Meters , Spectrum Analysers and Oscilloscopes .

Phoenix Datacom operates a quality management system BS EN ISO 9001:2000

In addition to standard calibration carried out in our own laboratory with a controlled environment of 23 o C, < 70 % RH., Phoenix Datacom offers customized services to meet customers' needs for on-site services. Contract customers have the option of a fully manged service with equipment histories and written advice of items due for re-calibration prior to expiry date

To find out more about our Repair and Calibration service, call Phoenix Datacom on 01296 397711 , send an email or use the Request More Info form, or simply send Phoenix Datacom a list of your equipment and your location. We will advise you of the calibration costs and, once accepted, will arrange a suitable date and time for calibration.

Training and Consultancy

Phoenix Datacom provides both standard training courses and tailored training courses to meet specific customer needs. The courses are practical in nature and cover techniques as well as product-specific training. Courses may be run either in Aylesbury, Bucks or on customer premises.

In addition, Phoenix Datacom is able to offer its customers assistance on a consultancy basis to help with specific projects - ranging from short-term assistance with using our products to full project management.

To find out more about our services call Phoenix Datacom on 01296 397711 , send an email or use the Request More Info form